We use Twitter to communicate with our passengers.
If you are on Twitter, please follow @thebiglemon and even if you do not have a smartphone you can still receive texts with updates (see Twitter for how to set this up).
If you are not on Twitter, you can still receive the latest information to your phone by texting "get thebiglemon" to 86444 (normal network text message cost)
Here you can see photos and feedback from our passengers!
Terms & Conditions of Travel:
Please be at the departure point at least 15 minutes before departure.
Please mark your luggage with your name.
We reserve the right to use a different vehicle from the ones advertised if required for any reason.
We will not be liable for any loss or inconvenience resulting from delays to the journey (Sorry!).
Passengers must have a really good time (We'll help with that!)
If You Can't Go:
We regret that all tickets are non-refundable. However you are welcome to sell your tickets to others, please just notify of us in the change of names. Please print a copy of your confirmation email to pass on to the new ticket-holder.
What You Can Expect from Us:
The Big Lemon has a reputation for providing a friendly, personal service, and you can be confident that we will always do our best to ensure you have a fantastic time.
In the event of traffic delay, breakdown, or other event beyond our control we will keep you informed at all times and work non-stop to put it right. If we keep you waiting we will do our best to furnish you with complementary refreshments in the meantime. We promise that we will always look after you.
If you are dissatisfied with any aspect of the service, please let us know what is wrong and how we can put it right.